Frequently asked questions

1. Open the drop you like (photo, price, sale and pickup dates). 2. Click “Reserve”, choose the number of servings and your pickup option. 3. Pay online. 4. Collect your order — the chef scans your QR code.

Stock is limited: once paid, your serving is reserved. See drops on sale →

Payment happens online when you reserve: credit card, Apple Pay or Google Pay. Stripe processes it — DolcePick never sees your card number.

Note: if you reserve without paying, the order stays “Awaiting payment” and takes up stock. Remember to pay it or cancel it.

At checkout you pick the chef's pickup point (name and address shown on the drop page, with directions). Pickup happens during the period planned for the drop.

At handover, the chef scans your QR code — find it in My orders. Have your phone ready! Ready orders are flagged by email and in your tracking.

If the baker offers delivery (delivery zones), choose “Delivery” at checkout, then your zone from the list — the zone price shows and is added to the total. You then enter your address (and phone if asked). Otherwise, pickup only.

While your order is “Awaiting payment”, cancel it yourself: My orders → “Cancel order”. Stock is freed right away.

An order that's already paid can't be cancelled online: it can be refunded (see below). My orders →

A paid, uncollected order can be refunded: the baker can do it from their chef space, or email contact@dolcepick.com with your order number — we check and refund to your card.

If your order was still “Awaiting”, nothing was charged: cancel it yourself.

If the chef published one, the “promo code” field shows on the drop page at checkout. Type it and click “Apply”: the discount applies straight to the total.

Click “Notify me” on the drop page: you join the waitlist and get an email as soon as the drop opens. You can unsubscribe at any time with the same button.

After collecting your order, publish your review from My orders: a rating out of 5, a short comment and an unboxing photo. It shows on the chef's page and on the “Wall of Foodies”.

Every paid order earns you loyalty points: see your total at the top of My orders. Reserve, collect, and they add up automatically.

Click “Follow” under a chef's bio to receive their news. The 🔔 bell at the top of the page gathers your notifications (drop openings, announcements from chefs you follow, etc.).

Click “Sign up” at the top of the page, choose “Pastry chef”, then sign in with your email (code sent by email, no password). You land in your chef space: Drops, Orders, Waitlist, Pickup points, Announcements, Payments, Profile.

To receive your earnings, activate your payments (see next question). Open my space →

For every paid sale you receive 85% of the amount (15% DolcePick commission, hosting and maintenance included), paid out automatically to your Stripe Connect account. The Payments section of your chef space shows it all.

First time? Click “Activate my payments” on the home page: the Stripe onboarding (ID + bank account) is done once, right in the app. Until it's done, your sales aren't paid out. My Payments section →

Chef space → Drops → “New drop”: photos (up to 6, the 1st becomes the cover), name, price per serving, number of servings, sale and pickup dates, optional promo code. You can also create an “assortment” drop (up to 3 categories × 3 items).

Before publishing, set up at least one pickup point (Pickup points section) or enable delivery (Delivery section): without a pickup option, no reservation is possible. My drops →

Pickup: the Pickup points section lets you add your points (name, address, position on the map). Buyers pick the point at checkout.

Delivery: manage your zones once in the Delivery section (town + price). Each drop offers Pickup and/or Delivery depending on your settings — your choice, drop by drop. Delivery fees are 100% yours.

Set it when creating the drop, or after publishing via the dedicated button on the drop card (Drops section). Uppercase code + 1 to 90% discount. It applies to the buyer's total — your share (85%) follows the discounted amount.

The “Feature” button (Drops section) pins your drop at the top of the feed for its whole duration, with the ❤️ Sponsored badge on the buyers' side. Price: €10 per drop, max 3 featured drops at the same time on the platform.

If it's your very first feature and your payments are active, it's free (button “🎁 Free feature · first time”).

The Orders section groups your orders by drop, with the product, the customer, the amount and the status. Use the QR scanner at the top of the section to validate a pickup handover (the status moves to “Ready” then “Collected”).

A paid order can be refunded by you: “↩ Refund” button on the order (the amount is taken from your Stripe funds). An unpaid “Awaiting” order is cancelled by the customer to free stock. My orders →

Yes: “✏️ Edit” on the drop card changes the core (name, price, quantities, dates, item capacity); dedicated editors handle the promo, photo gallery, delivery and assortment titles. Existing orders are never modified by these changes.

“Delete” permanently removes the drop (waitlist, likes, related notifications). Guardrail: a drop with paid orders can't be deleted — refund them first.

The Waitlist section shows each drop's signups, with the option to remove someone (they then stop receiving the opening email). When a drop opens, all its signups automatically get an email.

The Announcements section lets you post a short message visible to your followers, like a story. Great for teasing an upcoming drop or sharing news.

On DolcePick there's no password: you get a 6-digit code by email at each sign-in (valid 10 minutes). An account is created automatically at your first sign-in, based on the role you pick (Buyer or Pastry chef).

Deletion is permanent: it erases orders, reviews, points, and for a chef the drops and the waitlist. You'll find it at the bottom of My orders (buyer) or your chef space: “Delete my account”, with a mandatory confirmation checkbox. Payment data stays with Stripe under its legal obligations.

DolcePick only collects what the service needs (email, orders, profile) and never sells your data. Your rights (access, correction, erasure, portability…) and the processing details are in the Privacy Policy.

Use the support chat at the bottom right (instant answers), or email contact@dolcepick.com describing your problem, with a screenshot if possible.